Additional Business Terms:
1. Prices, payments and services
Indicative prices for accommodation and any other services are listed in the presentation materials of the accommodation provider (websites, brochures, etc.). However, the price for the customer is stated in the voucher. The scope of the contractually agreed services and prices is binding on their breakdown in the voucher. The landlord is entitled to change the agreed terms of stay in cases that can not affect (eg force majeure).
1. a) For reservations at a discounted price, the operator of the accommodation facility is entitled to request the whole amount for accommodation and other ordered services IN ADVANCE and WHEN the order is received. Non-payment (for any reason) by the customer is considered as a customer's request to withdraw from the order, the reservation is immediately canceled.
1. b) In the case of reservations at a standard price, PAYMENT ON THE ARRIVAL IS REQUIRED, arrival is possible ONLY as follows:
Monday: 14: 00-16: 30
Tuesday-Saturday: 14: 00-18: 00
Sunday: 14: 00-16: 30
2. Cancellation of the customer's stay
Customer is entitled to cancel the order at any time before arrival. Cancellation of the stay requires a written electronic form (e-mail with delivery) to firstname.lastname@example.org. The date and time of the email is decisive for determining the cancellation period.
2. a) Cancellation fees (Large groups may be subject to individual cancellation fees.)
I. Reservation at the current price:
- cancellation within 24 hours before arrival - free of charge
- Cancellation less than 24 hours before the day of arrival - Cancellation fee for the first night stay including the ordered services (breakfast, etc)
- Cancellation on the day of arrival or non-arrival - 100% of the booked nights including the ordered services
II. Discounted, non-refundable, multiple nights discount, early booking, last minute, etc.
- the price of the ordered services is charged immediately when landlord receives the reservation. This reservation CANNOT be canceled or changed free of charge (including number of guests, date of stay, room type) in any case.
- cancellation fee for reservation at a discounted price is ALWAYS 100% of the booked nights including the ordered services
III. The landlord will not charge the above mentioned cancellation fees to the customer if he was unable to use the agreed services for the following reasons:
family member death, hospitalization of a customer or spouse or son / daughter, call order, natural disaster.
The above mentioned facts must be provided by the customer by a written document (medical facility, death certificate, military administration, state administration) to the accommodation provider no later than the day following the day of the raid.
3. Validity These business and cancellation terms are an integral part of the order of the accommodation and the voucher. The decisive version is in the Czech language, in the case of disputes, the local court in the Czech Republic is competent to resolve, the law and the laws of the Czech Republic are decisive.
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: email@example.com.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address firstname.lastname@example.org or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Personal Data Processing
The customer expressly consents that the Hotel.cz operator is authorized in accordance with the effective legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, to process and preserve all the information that was provided by the customer for booking processing purposes. The customer expressly consents that the Hotel.cz newsletter shall be sent to the customer’s e-mail address by submission of the booking form on Hotel.cz or Spa.cz web pages. This consent may be cancelled any time at http://www.hotel.cz/unsubscribe/?email="customer‘s email".
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.